Frequently Asked Questions
COVID-19 FAQ's
- Boxes are cleaned and sanitised after every use.
- Delivery: We will deliver to your door but not inside your home. Drivers will maintain a 2m distance. You will not need to sign for the delivery.
- Collection: Please leave the boxes outside your door or where you prefer on our arrival. We will call you before we get there.
- Please place your order as normal, we will be in touch to confirm delivery arrangements.
How big are the boxes?
Our boxes measure 600(L) x 400(W) x 310(D) mm. They are the perfect size for home removals.
Are your boxes cleaned after every hire?
Yes. We check and clean each box after every use.
Do I need to be home for the delivery and collection?
You or someone over the age of 18 should be there to sign for the delivery. We are flexible and can drop off the boxes outside of our normal delivery times if needed.
Is there a delivery charge?
No, delivery and collection within our service area is included with the hire cost.
What if I need the boxes for longer than I've hired for?
No problem, just let us know if you need the boxes a bit longer and we’ll sort it out.
What is your cancellation policy?
Our Flexible Hire Guarantee means you don’t need to worry.
If you need to move your booking to a different date for any reason, you can do that without charge.
If you wish to cancel the order we offer a full refund on any order cancelled up to the day before we’re due to deliver. If you cancel the order on the day of delivery a £25 fee may be charged.
I've got more boxes than I need, can you collect the unused ones before I move?
Yes, no problem. Let us know before you move and we’ll pop round and pick up the unused ones at no cost to you.
How soon should I place my order?
Depending on availability we can usually deliver next day or sometimes even same day, but it’s always good to book a week or so in advance so you don’t have to worry.
If your preferred delivery date isn’t available, we will deliver the boxes early at no extra cost. Just let us know in the notes when you order.
How do I know when you'll be back to collect the boxes?
We’ll contact you after you’ve placed your order to confirm the details and confirm the collection date with you then. If you need the boxes a little longer just let us know.
What happens if I need more boxes to finish packing?
No problem, let us know how many you need and we’ll drop them round ASAP. Extra boxes are just £1.50 each per week to hire.
Can I use your boxes with a removal company?
Of course! Our boxes make it much easier and quicker for removal companies when packing and loading the removal van.
Are packing materials included?
No, but you can add them on our order page. Choose from packing paper, bubble wrap, matress covers etc.
How many boxes do I need?
We’ve setup packages based on number of bedrooms and the ‘average’ mover. You have the option to add additional boxes if you don’t think there is enough. But if you don’t have much stuff to pack, choose a smaller package.
Can I see the boxes before I decide?
Yes. If you are unsure and would like to see the boxes before placing your order just let us know.
We want to hire your boxes. What areas do you deliver and collect from?
We operate from our location in Fareham, servicing customers in the area shown on on our locations page.
If you are outside this area but within 30 miles of Fareham, please contact us to discuss ordering.